Refund & Cancellation Policy

Last updated: 30 October 2026

AutoChatly is a product of Tej Growth. This policy covers payments made to Tej Growth for AutoChatly plans, add-ons and services.

1. Plans and billing

AutoChatly plans are billed monthly, quarterly or yearly, in advance, in Indian Rupees. GST is added at checkout. If you choose autopay (UPI Autopay or card), your plan renews automatically at the end of each billing period until you cancel.

2. Cancelling your plan

• You can cancel any time from My Subscription in your AutoChatly dashboard, or by emailing tejgrowth@gmail.com.
• Cancelling stops all future autopay charges straight away.
• Your plan stays active until the end of the period you've already paid for. After that, your account moves to the Free plan; your data isn't deleted.
• We don't charge any cancellation fee.

3. Refunds

• 7-day guarantee on your first plan payment: if AutoChatly isn't right for your business, email us within 7 days of your first paid plan purchase and we'll refund the plan fee in full.
• After 7 days, plan fees aren't refunded, including any unused part of a quarterly or yearly plan. You keep full access until the end of the paid period.
• Renewals: if autopay renews your plan and you didn't intend it, write to us within 48 hours of the charge. If you haven't used the renewed period, we'll refund it.
• Duplicate or failed payments: if you're charged twice, or charged for a payment that failed, we refund the extra amount in full.

4. Setup fee, add-ons and services

• The one-time setup fee is refundable only if we haven't started your setup.
• AI credits and OTP credits don't expire. Unused packs can be refunded within 7 days of purchase; used credits can't.
• Extra seats and contacts stay active until your plan renews and aren't refunded part-way through.
• Done-for-you services (setup, green-tick application, template packs, campaign management) are refundable only before work begins. Approval of a green tick or template is decided by Meta, and a rejection isn't grounds for a refund.

5. WhatsApp message charges

Meta (WhatsApp) bills message charges directly to your own WhatsApp Business account. Tej Growth doesn't collect these charges and can't refund them.

6. How refunds are paid

Approved refunds go back to your original payment method through Razorpay within 5–7 working days. The GST charged on a refunded amount is refunded too.

7. Contact

For cancellations, refunds or billing questions, write to tejgrowth@gmail.com with your registered email and payment ID. We reply within 1 working day. See also our Contact Us page.